• 1. Check that all the ‘transit’ or ‘shipping’ bolts have been removed.
    For more information, see the Removing the shipping or transit bolts topic.
  • 2. Check that the polystyrene base (transit block) has been removed from the underside of the appliance. Carefully tilt the appliance back to check and remove.
    Take care: the appliance will be very heavy, you may need some help to move it.
  • 3. Check that the appliance is level. If the appliance is not level on a firm floor during washing, the appliance will jump and rattle. Ensure all feet are touching the floor to reduce potential damage.
    Take care: the appliance will be very heavy, so you may need some help to move it.

    For more information, see the Adjusting the feet topic.
  • 4. Check there is a clearance gap around the appliance. Washing machines move and vibrate when washing and should not be directly touching any cabinets or surfaces.
  • 5.

    Check the pump filter for debris. These can interfere with the moving part of the pump and make a loud noise when the machine spins or empties water out.

    For more information, see the Cleaning the pump filter topic.
  • 6. A grating or screeching sound from the appliance when it is spinning indicates there is an item trapped in the drum.
    Please contact the after-sales service team (Items caught in the drum are not covered by the warranty).